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APMG-International AgilePM-Practitioner Exam Syllabus Topics:

Topic	Details
Topic 1	Techniques: In this section, the topics covered various techniques that can be utilized including iterative development. Candidates are tested for their know-how of agile techniques and timeboxing.
Topic 2	Planning and Control: In this section, the exam covers planning and control of the project and vital concepts such as estimation and iterative strategy. It also covers how to utilize MoSCoW prioritization and mitigate any risks.
Topic 3	Lifecycle and Products: This section of the exam covers topics such as Agile project lifecycle, various stages of the lifecycle, agile products, Vision Documents, and Prototypes.
Topic 4	People and Roles: In this section, the topics covered include various roles involved in an Agile project and how they relate to each other. The topics covered include the responsibilities of the Agile Project Manager, agile teams, and business owners.

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APMG-International Agile Project Management (AgilePM) Practitioner Exam Sample Questions (Q83-Q88):

NEW QUESTION # 83
Answer the following questions about the acceptance criteria within the project.
Decide whether the approach to setting and using acceptance criteria has been applied appropriately and select the response that supports your decision.
The requirement to 'install a heat reclamation system' shows as a Should Have in the Prioritised Requirements List. During Investigation in Solution Development Timebox B, the Project Manager advised the team NOT to set detailed acceptance criteria for this requirement until later in the Timebox, since the requirement may have to be dropped and the work would be wasted.
Is this an appropriate action related to acceptance criteria?

A. No, because it indicates that the Solution Development Team has NO intention of delivering the Should Have requirements.
B. Yes, because the acceptance criteria might need to be changed during the Solution Development Timebox.
C. Yes, because only Must Have requirements should be fully understood.
D. No, because it is necessary to understand the full detail of all the work for completion in the Solution Development Timebox during Investigation.

Answer: B

Explanation:
B: Yes, because the acceptance criteria might need to be changed during the Solution Development Timebox.
Rationale:
In Agile Project Management, flexibility is key. It is important to prioritize work based on the value it provides and the necessity of the requirement. "Should Have" requirements are important but not critical, and they can be subject to change as the project progresses and as more information becomes available. Deferring the detailed setting of acceptance criteria for a "Should Have" requirement that might be dropped is a practical approach to managing workload and focusing efforts on the most critical aspects of the project first. This approach is in line with Agile's principle of responding to change over following a fixed plan.

NEW QUESTION # 84
Which tool is likely to be the MOST useful in a co-design workshop for summarizing staff or customer reactions to a situation?

A. Establish and discuss basic principles for interaction at the start of the workshop.
B. Project plan.
C. McKinsey 7s Model.
D. Empathy map.

Answer: D

Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
In Agile Project Management and collaborative workshop settings, choosing the right tool is essential to summarize and interpret staff or customer reactions. Here's a breakdown of why B (Empathy map) is the most suitable answer:
1. Relevance of Empathy Maps in Co-Design Workshops:
* Empathy maps are visual tools used to gain deeper insights into individuals or groups, such as customers or staff. They help capture reactions, emotions, and behaviors in a structured way.
* The tool focuses on what individuals:
* Say (verbal feedback),
* Think (internal feelings),
* Do (actions), and
* Feel (emotions).
* This makes it ideal for understanding and summarizing reactions during a co-design workshop, especially when exploring how stakeholders perceive a given situation.
2. Analysis of the Options:
* Option A: Project plan
* A project plan is a tool for structuring the work and managing timelines, resources, and deliverables. It does not capture or summarize reactions and would not be suitable in a workshop context for this purpose.
* Option B: Empathy map (Correct Answer)
* Specifically designed to document reactions and emotions, the empathy map helps identify what stakeholders are experiencing and provides actionable insights. This aligns with AgilePM's emphasis on understanding and addressing stakeholder needs.
* Option C: McKinsey 7s Model
* This strategic framework analyzes organizational alignment across seven dimensions (strategy, structure, systems, shared values, skills, staff, style). While useful for identifying systemic organizational issues, it is less effective for capturing individual or group reactions during a workshop.
* Option D: Establish and discuss basic principles for interaction at the start of the workshop
* Setting ground rules can help structure the workshop itself but does not directly contribute to summarizing reactions or gaining insights into staff or customer perceptions.
3. Importance in UniCo's Scenario:
* UniCo's organizational change and integration efforts depend heavily on understanding reactions from both Selco and UniCo staff.
* Since UniCo staff may resist the shift towards innovative solutions and mobile applications, an empathy map can effectively document and analyze these reactions to shape actionable strategies.
4. Agile Practitioner Documentation References:
* Stakeholder Engagement in AgilePM: Empathy maps are highlighted as key tools for understanding and managing stakeholder expectations and ensuring alignment with project goals.
* Agile Manifesto Principle: Focuses on "individuals and interactions" and emphasizes the need for tools that capture human perspectives.
* Agile Workshops Best Practices: Empathy maps are recommended for capturing reactions and feedback in co-creative sessions.
References:
* Agile Project Management Handbook, Chapter 7: Stakeholder Engagement and Feedback Tools
* Agile Manifesto: Customer Collaboration Over Contract Negotiation
* Design Thinking in Agile: Empathy Mapping Techniques

NEW QUESTION # 85
Sales staff failed to achieve last month's sales targets when training in the mobile products and supporting sales systems and processes was first started. This month the sales team is working after hours and weekends to try to meet the current targets while developing the new skills needed. It is generally felt that this situation is unsustainable.
Which 2 actions by the Sales Director are the MOST appropriate when responding to this type of resistance?

A. Identify the options available for moving people out of the Sales area to other jobs.
B. Visibly celebrate examples of the Sales staff using the new skills and systems.
C. Assign some of the sales team to work exclusively on developing the necessary skills.
D. Provide a clear timetable of change to those Sales staff preparing for future operations.
E. Allow those Sales staff with opposing attitudes to use the old systems in parallel.

Answer: B,C

Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The sales team is struggling with the transition to mobile products and new supporting systems, resulting in missed sales targets and unsustainable work practices. This resistance stems from change fatigue, lack of skills, and a perceived lack of support during the transition period. The Sales Director must address this resistance by providing motivation, clear guidance, and practical solutions.
Analysis of Each Option:
* A. Visibly celebrate examples of the Sales staff using the new skills and systems.
* Celebrating successes motivates the sales staff and creates positive reinforcement, boosting morale during challenging transitions. This approach aligns with AgilePM's emphasis on recognizing progress to encourage a sense of achievement and reduce resistance.
* Correct.
* B. Allow those Sales staff with opposing attitudes to use the old systems in parallel.
* Using the old systems in parallel creates inconsistency, confusion, and prevents full adoption of the new approach. It may reinforce resistance rather than addressing it. AgilePM principles advocate for consistent implementation of changes to ensure alignment and long-term success.
* Incorrect.
* C. Identify the options available for moving people out of the Sales area to other jobs.
* This action does not address the core issue of resistance and the challenges in adapting to the new systems. It may also demoralize staff and increase turnover, contrary to the AgilePM principle of building team engagement and capability.
* Incorrect.
* D. Assign some of the sales team to work exclusively on developing the necessary skills.
* Providing focused time for skill development allows staff to adapt without the pressure of simultaneously meeting sales targets. This aligns with AgilePM's emphasis on supporting capability development and creating a sustainable pace of work during transitions.
* Correct.
* E. Provide a clear timetable of change to those Sales staff preparing for future operations.
* While planning is essential, a timetable alone does not directly address the immediate challenges faced by the sales team. The focus here should be on reducing current pressure and supporting skill development.
* Incorrect.
Why A and D Are Correct:
* Celebrating Success (A):
* Boosts morale and encourages adoption of new systems through visible recognition of progress.
* Reinforces a positive culture of adaptability, which is crucial in AgilePM for overcoming resistance.
* Focused Skill Development (D):
* Eases the transition by giving staff the necessary time to master new skills without being overwhelmed.
* Aligns with AgilePM's focus on supporting team development to ensure successful change adoption.
References to AgilePM Framework:
* Team Morale and Engagement:
* Recognizing team achievements fosters collaboration and reduces resistance. (AgilePM Practitioner Guide, Chapter 12: Managing People)
* Supporting Capability Development:
* Ensuring teams have time and resources to upskill is a key factor in managing transitions.
(AgilePM Practitioner Guide, Chapter 10: Preparing for Change)
* Sustainable Pace of Work:
* AgilePM emphasizes balancing work demands to prevent burnout and maintain productivity during change initiatives. (AgilePM Practitioner Guide, Chapter 9: Leadership and Engagement)

NEW QUESTION # 86
Awareness of the new processes in the Customer Services department is good, but so far there has been little progress on implementation with the majority of staff.
Which approach is LEAST likely to build momentum for the changes?

A. Share the initial successes when providing mobile solutions to the Utility company.
B. Delegate responsibility for implementation to the line leadership in the department.
C. Assign the team who facilitate new orders to take the lead in implementing new processes.
D. Increase the number of newsletters issued covering the strategy and delivery plans.

Answer: D

Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The Customer Services department is aware of the change but has shown little progress in implementing the processes. Building momentum for change requires active engagement, focusing on delivering and demonstrating value while motivating teams to act. Simply providing more information (like newsletters) does not directly contribute to implementation.
Analysis of Each Option:
* A. Assign the team who facilitate new orders to take the lead in implementing new processes.
* Why Correct: Assigning responsibility to a specific team who is familiar with the operations ensures direct ownership of the processes. This approach helps create role clarity and demonstrates action to others.
* B. Delegate responsibility for implementation to the line leadership in the department.
* Why Correct: Empowering line leaders aligns with AgilePM's principles of delegating decision- making to individuals who are close to the operations, ensuring accountability and progress.
* C. Share the initial successes when providing mobile solutions to the Utility company.
* Why Correct: Sharing success stories is an effective way to build confidence and momentum.
AgilePM recommends celebrating quick wins to motivate teams and show the value of change.
* D. Increase the number of newsletters issued covering the strategy and delivery plans.
* Why Incorrect (Answer): While communication is critical, simply issuing more newsletters does not actively engage staff or address implementation challenges. Newsletters are passive forms of communication that do not drive action or momentum.
Why D Is Correct (LEAST Likely):
* Lack of Active Engagement:
* Increasing newsletters only adds more information but does not address staff reluctance or encourage active participation.
* Momentum Requires Action, Not Just Awareness:
* Awareness is already present; the focus now should shift to tangible steps, like assigning responsibilities or showcasing early wins.
* Limited Impact on Implementation:
* AgilePM advocates active involvement, like delegating roles or leveraging pilot teams, rather than relying on one-way communication.
References to AgilePM Framework:
* Empowered Teams:
* AgilePM stresses the importance of empowering teams and leaders to take ownership of changes.
(AgilePM Practitioner Guide, Chapter 6: Empowered Teams)
* Celebrating Successes:
* Sharing quick wins reinforces the benefits of change and motivates others to follow suit.
(AgilePM Practitioner Guide, Chapter 9: Delivering Value Early)
* Active Stakeholder Engagement:
* AgilePM emphasizes that communication should drive engagement and actions, rather than be limited to information sharing. (AgilePM Practitioner Guide, Chapter 8: Stakeholder Engagement)

NEW QUESTION # 87
Answer the following questions about applying the principles for building engagement to the Change Programme, defined by Hodges.
Which 2 actions demonstrate inclusivity?

A. Invite those staff who are asking questions about the Change Programme proposals to suggest what might work for them.
B. Provide opportunities for staff who had volunteered to act as mentors during the Change Programme to meet to resolve resistance issues.
C. Encourage the team from Selco to continue to use their old logo as a way of maintaining some familiar symbolism they can identify with.
D. Consider providing everyone at the next staff event with pens and notebooks with the UniCo logo and an image representing this change programme.
E. Define in early key messages how the inclusion of Selco links to the strategic repositioning of UniCo in the marketplace.

Answer: A,B

Explanation:
Comprehensive and Detailed Step-by-Step Explanation
Understanding Inclusivity in Change Management
Inclusivity involves ensuring that all individuals impacted by the change feel included, valued, and heard. It requires active engagement, participation, and consideration of diverse perspectives and needs. As per Hodges' principles for building engagement, inclusivity fosters collaboration and reduces resistance by addressing emotional and cultural barriers.
Option Analysis
* A. Consider providing everyone at the next staff event with pens and notebooks with the UniCo logo and an image representing this change programme
* While distributing branded items helps promote a sense of identity and connection, this action does not directly foster inclusivity. It is more of a promotional activity than one aimed at active participation or involvement.
* Incorrect.
* B. Define in early key messages how the inclusion of Selco links to the strategic repositioning of UniCo in the marketplace
* While this action is important for clear communication, it focuses on alignment with strategic goals rather than creating an inclusive environment. Inclusivity requires active engagement of individuals, which this option does not fully address.
* Incorrect.
* C. Encourage the team from Selco to continue to use their old logo as a way of maintaining some familiar symbolism they can identify with
* Allowing Selco to retain their old logo might help preserve some sense of identity, but it creates a division rather than fostering integration. True inclusivity would involve bringing teams together under a shared vision or brand.
* Incorrect.
* D. Provide opportunities for staff who had volunteered to act as mentors during the Change Programme to meet to resolve resistance issues
* This action fosters inclusivity by actively involving staff members in resolving issues collaboratively. Mentors can bridge gaps between teams, address concerns, and ensure that everyone feels included in the change process.
* Correct.
* E. Invite those staff who are asking questions about the Change Programme proposals to suggest what might work for them
* This demonstrates inclusivity by giving staff a platform to voice their concerns and contribute to solutions. By involving them in decision-making, it ensures that their perspectives are considered, fostering ownership and reducing resistance.
* Correct.
Why D and E are the Correct Answers (Scenario Alignment)
Both options emphasize participation, collaboration, and addressing individual concerns. These actions align with Hodges' principles for inclusivity by enabling direct involvement and empowering stakeholders in the change process.
References (AgilePM and Scenario Alignment):
* UniCo Scenario: "Staff concerns must be addressed to build alignment and reduce resistance to change.
"
* AgilePM Handbook, Chapter 6: Building Stakeholder Engagement and Inclusivity.
* Agile Business Consortium - Managing Cultural and Emotional Barriers During Change.

NEW QUESTION # 88
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